Correos Express new voice assistant agile market - The new voice assistant of Correos Express is "unique in the market, agile, comfortable and guarantees maximum security", according to one of those responsible for its development.
The logistics sector is accelerating its digital transformation process after several months of pandemic that have tested the resilience of its supply chains, its distribution processes and the technological solutions that have been put in place to optimize their resources and services, in full rebound of online consumption.
Among the latest technological developments in the sector, Cex stands out, the new voice assistant that Correos Express has recently presented and with which it will facilitate customers to record shipments and collections from the company's app through their voice only, which the Correos Express parcel subsidiary believes will help simplify processes and increase the accessibility of the app to people with motor or visual disabilities.
"Cex is a unique technology in the market," Humberto Quero, deputy Director of Technology and Systems at Correos Express and one of those responsible for the development of this project, told. "Currently there is no company in the transport sector that has a voice assistant that makes it easier for the customer to record their shipments and collections," he says.
"We are pioneers in developing a technology that helps the customers in their daily management tasks, providing them with the processes more agile and comfortable manner and ensuring maximum safety," added Quero, which stresses that have built-Cex in your application to enable their customers to manage their shipments at any time and anywhere through your mobile phone and your own voice, with which you can choose to recipient with just a name for the wizard to search for it among your contacts.
Correos Express new voice assistant agile market
"The management is automated, it is more fast, comfortable, safe, and agile, which also enables our customers to improve their business," says the assistant director of Technology and Systems, Postal Express, which details that Cex is "a method of recording assisted, thanks to the Artificial Intelligence used, where the app will guide the user throughout the process of application of the service", he explains, stating that it is compatible with both iOS as Android.
Humberto Quero says that the launch of Cex is the result of his company's commitment to innovation and new technologies to optimize the service to its customers. "Cex is an innovative and exclusive functionality in the sector since we are the only company in the sector that has it and that has become the perfect complement to our customer website, thus giving more speed to the process," he says.
For this reason, Quero affirms that its priority is to facilitate the day to day of its customers adapting to their new needs through the incorporation of technology and innovation to their processes. "Cex uses artificial intelligence to offer greater agility and security when recording shipments and collections, which means faster and more effective procedures and greater ease in tracking orders," he adds.
Correos Express new voice assistant agile market
The assistant director of Technology and Systems of the subsidiary of urgent packages Post explains that his assistant for voice incorporates its own development based on artificial intelligence that is already used in other internal tools to improve their business processes, such as to assist in interactions with customers, automate requests for information regarding the status of a shipment, and other queries.
"For this reason, at Correos Express we are piloting solutions based on Artificial Intelligence that allow our Operations department to manage the volume of shipments that exist in our facilities with a tablet," explains Humberto Quero, who highlights that the rise of electronic commerce has motivated the sector to deploy technological solutions that help them automate processes and adapt to the new reality of the market.
Correos Express new voice assistant agile market
However, the deputy director of Correos Express states that the development of Cex responds to the increase they have detected in the use of apps to record shipments among their customers, highlighting that the number of recorded collections per app grew by 90.3% in the first quarter compared to the previous year. In addition, it points out that they have other solutions that facilitate the management of their customers, such as flexible delivery, which allows them to know and manage the receipt of shipments.
"Innovation is going very fast, every day is a challenge in terms of technology," says Quero, who stresses that their commitment to innovation and technology gives them a competitive advantage and a differentiating element within the sector. "This is the key that Correos Express continues to bet on innovation and is observing all the possibilities that technology offers us, including Artificial Intelligence, which is the basis of much of our processes," he adds.
Correos Express new voice assistant agile market
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The Supreme Court condemns Banco Santander to pay 5.6 million euros for 3 serious violations of the law against money laundering and the financing of terrorism
After 6 years of judicial appeals, the Supreme Court has convicted Banco Santander for 3 serious violations of the law on the prevention of money laundering and the financing of terrorism, which implies that it will have to face fines of 5.6 million euros and ends a long judicial process that concludes with the second sentence to the bank chaired by Ana Botín for not preventing money laundering among its customers, according to El País.
However, this case originates almost 9 years ago, when the Commission for the Prevention of Money Laundering (Sepblac) determined in 2013 that the entity had committed irregularities in 143 segregated securities accounts, reason why it imposed fines of 10.5 million euros in 2015 for 6 serious offenses, initiating a litigation that has generated several resources both by Santander and the State Attorney.
In fact, the bank appealed to the National court, which ruled in November 2019 that the Santander was only guilty of one of the 6 serious offenses for which he was fined by the Sepblac, considering that the entity failed to comply with its obligation to be informed of the purpose and nature of the business relationship, and reducing the fine for not having identified the actual holders of the accounts investigated, which suggested that the sanctions fell to 3.6 million euros.
Both the Santander as the State attorney appealed against this judgment to the Supreme, almost 2 years later he has decided to toughen penalties to the bank, confirming the sanctions imposed by the National Audience and determining that the entity has not complied with its obligation to report evidence of possible money laundering to the authorities, as established in the current regulations.
In particular, the high court determines that the Santander breached 3 sections of the law on prevention of laundering, which refer to renege on its obligation to identify the holder of the account, that has been 2.6 million euro fine, not to inquire about the purpose of the business relationship, that means an additional penalty of 1 million, and by not communicating to the justice possible signs of money laundering, punishable with an additional 2 million euros, according to the journal of the Prisa Group.
The bank would only have to request the nullity of the process because of a serious procedural error, according to El País, which rules out this avenue could yield results. These fines are in addition to statements at the end of 2020 by Banco de España technicians before the Audiencia Nacional, in which they confirmed that Santander moved hidden funds from dozens of Spanish customers in Spain in the Swiss subsidiary of the British bank HSBC in an opaque way between 2005 and 2012.