Airbnb spends 41 million euros year macabre customer incidents: therapy sessions, filling bullet holes and cleaning to remove blood.

Airbnb spends an average of € 41.2 million each year dealing with customers and hosts who have had bad experiences using its service, according to a Bloomberg report.

Bloomberg has accessed a confidential document from Airbnb that says the company has spent such an amount to resolve legal disputes and to compensate for damages to hosts ' homes in recent years.

Airbnb spends 41 million euros year macabre customer incidents

The American media outlet has spoken with current and former members of the company's security team, who have assured that they can spend as much money as they think necessary to support customers and hosts who have had traumatic experiences.

Members of the security team say these expenses include booking alternative accommodation and flights, but also paying for therapy sessions or testing for sexually transmitted infections for rape victims.

Airbnb spends 41 million euros year macabre customer incidents

Airbnb workers say they have even paid for trips around the world and dog therapy sessions. A former member of the security team claims that the company "spends the money to death".

Airbnb spends 41 million euros year macabre customer incidents: Airbnb has also paid for the repair of hosts 'homes, according to team members' statements to Bloomberg.

Some of these related expenses have included hiring body fluid cleaning equipment to remove blood, payments to plug bullet holes in walls, or to compensate hosts who found dismembered parts of a human body.

Airbnb spends 41 million euros year macabre customer incidents

More news:

The CEO of OnTruck warns about the pressure that many entrepreneurs suffer when facing a round of investment: "It is something that is not talked about, it seems that if you go to the psychologist you are sick"

To talk about Íñigo Juantegui is to talk about success, leadership, effort and passion. Perhaps his name to many sounds unknown, but nevertheless, he is a person who has been in the entrepreneurial universe for a long time. Perhaps many are familiar with the name of The Red Fridge, a Spanish startup sending food at home pioneer in our country that came to sell for 80 million euros to Rocket Internet in 2015, as noted by El Confidencial.

However, despite having carved a trajectory of success and good work, Íñigo also acknowledges having made bad decisions, and even having made mistakes on many occasions. In a meeting organized by Intelectium the entrepreneur commented: "In bad times I wonder what I do here, if I have made the wrong way, sometimes I even regret certain things. But those wrong decisions have allowed me to improve and make other decisions in the future," says Juantegui.

OnTruck, the leading road freight technology company in Europe of which he is CEO and co-founder, lives a sweet moment. In June 2020, in the midst of the coronavirus pandemic, it managed to raise 17 million euros in an investment round led by the Oil & Gas Climate Initiative (OGCI) fund, which includes among others the CEOs of energéticas from around the world such as BP, Chevron, CNPC, Eni, ExxonMobil, Petrobras, Repsol, Saudi Aramco, Shell or Total.

But despite this, it has not been a path of roses for the Spanish entrepreneur. "The last round of funding was certainly one of the worst moments at OnTruck. I spent several weeks taking sleeping pills, " says Juantegui. "Now, I'm in a very good moment. At OnTruck we have a clear business model and solid growth. We've been through a fatal time because of the pandemic. However, I have never been as confident in the future as I am now, " he adds.

Íñigo also likens funding rounds to a diet. "You have to be very aware of what your goal is because the diet will be one or the other depending on what you want to achieve," he says. "The ability to digest that diet is key: We receive too much money, too soon and this is not the fault of the investors. I just made worse decisions because I had more money in the bank. I didn't prioritize focus, something you do if you have scarce resources," adds Juantegui.

In this maelstrom of investment rounds, the CEO and co-founder of OnTruck highlights the management of emotions as a key factor when working in an environment with so much pressure. "We are exposed to wild pressure and this impacts our ability to manage our emotions and what surrounds us," says Juantegui. "In Spain we have examples such as Juan de Antonio de Cabify or Oscar Pierre de Glovo who from a very young age-Pierre was only 22 years old when he founded Glovo-have been subjected to great pressure from the beginning".

In Spain the data regarding mental health are alarming: more than two million Spaniards take anxiolytics daily. "This is something you don't talk about. Looks like if you go to the psychologist you're sick. The other day, for example, they shared Dani Martín's post in which he spoke exactly about this, about how he took a plane to go to therapy."

For this reason, Juantegui along with other important entrepreneurs such as Diego Ballestero have formed a support group materialized in the Anchor app with which they seek to create networks and provide psychological help to other entrepreneurs.

Ancla is the acronym for Acceptance, Neutrality, Cooperation, Freedom and Learning and its mission is to eliminate stigma and prevent mental illness in the Spanish-speaking entrepreneurial environment.